Return policy

At YDear, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we are here to help.

1. YDear Products

All personalized items, including custom names, prints, or designs, are non-returnable and non-refundable once the order has been processed. This is because each product is made specifically for you and cannot be resold.

2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include photos of the product and your order number when reporting the issue. Our team will review your request and provide a replacement or suitable solution as appropriate.

3. How to Request

To report an issue or request a replacement, contact us via:

Please provide your order number and a clear description of the issue. Our support team will respond within 24 hours to assist you.

4. Security Fee

Some personalized orders require a security fee to confirm the order. Since these products are custom-made, this fee is non-refundable if the customer cancels the order or refuses delivery after the product has been prepared.